| Author |
Sub problem |
Coombie
Chief Marshal
Pitch Black
Joined: October 04, 2001
Posts: 149
From: Australia
|  Posted: 2009-09-10 03:52
Hi, I need someone to look at my account, and find out why it's not active.
It was rejecting my debit card and my Cc but it eventualy billed one of them i think(this was 24h ago)
Regards Coombie
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Mithrandir
Chief Marshal
Joined: October 22, 2001
Posts: 1276
| Posted: 2009-09-10 04:04
There's not really much we can see or do that you can't, sadly.. Faustus may have additional information (if he can look at something via Bibit or something), but within our admin panel it just shows PENDING -- which is what it would show you in the sub window as well: we have the same view. And pending basically means its waiting on something, either the biller or your bank.
So ... basically this is a worthless post to tell you that there's not much control we have over payment issues - from our end, its either done or not. I guess keep waiting.. if it takes another 24 hours, send Faust a message at billing@palestar.com and see if he can look into it. Or post here again; he isn't too active on most of the forums but he tends to keep an eye on the billing forums.
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Tael
2nd Rear Admiral
Palestar
Joined: July 03, 2002
Posts: 3695
From: San Francisco Bay Area
| Posted: 2009-09-10 05:21
We had an issue with all of our subscriptions during the move of our DNS settings. It should be resolved by now, but you may have been caught in the delay caused by DNS change replication.
I have activated your account for 5 days while we attempt to sort this out. In the mean time, please contact billing@palestar.com for a more precise explaination for the issue.
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Coombie
Chief Marshal
Pitch Black
Joined: October 04, 2001
Posts: 149
From: Australia
| Posted: 2009-09-10 05:42
Cheers
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Sens [R33]
Admiral
Joined: September 27, 2008
Posts: 1020
From: Edge of th...
| Posted: 2009-09-10 19:03
I remember I gave a month coupon to coombie a year ago when he wasn't even playing; how silly I was. Nice to see you back coombs
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Proud member of the Order of the Gaifen
Founder and former Club chair of the Shigernafy Fan Club
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Faustus
Marshal
Palestar
Joined: May 29, 2001
Posts: 2748
From: Austin, Texas
| Posted: 2009-09-11 00:35
Problem has been fixed..
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Chubba
Grand Admiral
Joined: April 29, 2003
Posts: 293
From: Australia
| Posted: 2009-09-17 23:05
Welcome back follow aussie, cant say there is much action around now days... =/
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SPaRTaN Z
Chief Marshal
Joined: June 26, 2009
Posts: 235
| Posted: 2009-09-18 01:08
Clearly there is still a problem with subscribing.
billing@palestar.com not an active email as i got a non-recipient response.
someone...
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JBud
Marshal
Joined: February 26, 2008
Posts: 1900
From: Behind you.
| Posted: 2009-09-18 01:30
Try emailing faustus directly: rlyle@palestar.com be sure to tell him about the failure in sending the email to billing. it is likely due to all the web changes he's been doing.
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Mr.Grim[Loyalist]
Marshal
Joined: June 08, 2007
Posts: 301
From: Behind you
| Posted: 2009-09-18 22:23
this is a little off topic but it involves the same thing about the website my friends tryin to make an account when he does it just goes to a blank screen and goes no Further im pretty sure its the website actin up again he's tried 3-4 times and allways got the same thing. . .
Grim.
[ This Message was edited by: Fatal Grim-Reaper on 2009-09-18 22:26 ]
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Testing123
Cadet
Joined: September 19, 2009
Posts: 1
| Posted: 2009-09-19 22:14
Fixed...
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